Responsible Gaming
Our Commitment to Responsible Gaming
At 12henryst.com, we are committed to promoting responsible gaming practices. Gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gambling becomes a concern.
Age Verification
All players must be at least 18 years of age or the legal gambling age in their jurisdiction to use Surge Casino. We take age verification seriously and reserve the right to verify your identity at any time. If you are under the legal gambling age, please do not access our services.
Warning Signs of Problem Gambling
If you experience any of the following, you may have a gambling problem:
- Chasing losses by gambling more money to recover what you've lost
- Hiding or lying about the time and money spent gambling
- Gambling with money needed for essential expenses (rent, food, bills)
- Feeling unable to stop or control gambling urges
- Neglecting family, work, or other important responsibilities due to gambling
- Borrowing money or going into debt to fund gambling
- Experiencing mood changes or irritability when not gambling
- Constantly thinking about gambling or planning the next gaming session
- Needing to gamble with increasing amounts of money for the same excitement
- Friends or family expressing concern about your gambling habits
Self-Help Tools
Surge Casino provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you're prepared to lose during a gaming session
- Reality Checks: Receive regular reminders during play about how long you've been gambling and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from Surge Casino if you feel your gambling is becoming problematic
- Time-Out: Take a break from gambling for a set period
For more information on using these tools, please visit your account settings or contact our customer support team.
Support Organizations
If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au – Free counseling and support services for people in Australia affected by gambling problems
- Gambler's Help: Call 1800 858 858 (toll-free) for confidential support and counseling
United Kingdom
- GamCare: www.gamcare.org.uk – Free, confidential support for problem gambling
- GamStop: www.gamstop.co.uk – National self-exclusion scheme
Canada
- Responsible Gambling Council: www.responsiblegambling.org – Information and resources for responsible gambling in Canada
United States
- National Council on Problem Gambling: www.ncpgambling.org – Call 1-800-GAMBLER (1-800-426-2537) for confidential help
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA): Information and support resources for problem gambling in Germany
Take Action Today
If you believe you have a gambling problem or are concerned about someone else's gambling habits, please reach out for help immediately. Support is available 24/7 through the organizations listed above. Remember, seeking help is a sign of strength, not weakness. You don't have to face this alone.
Contact details for immediate assistance are provided in the Support Organizations section above. Your health and wellbeing are our priority.
Last updated: 2026. This information is provided for residents of Australia and other jurisdictions where Surge Casino operates. Responsible gaming practices may vary by location. Please consult local regulations and support services in your area.